Cancellation Policy

We understand that unanticipated events happen occasionally in everyone's life. In our desire to be effective and fair to all our clients, we honor the following policies:

24-hour Advance Notice is Required when cancelling an appointment. This allows the opportunity to offer this time to another client. If you are unable to give us 24 hours advance notice, you will be charged the full cost of your appointment. This balance must be paid prior to your next scheduled appointment.

No Show Policy

Anyone who either forgets or consciously chooses to forgo their appointment, for any reason, will be considered a '“no-show”. They will be charged the full fee for the time and service scheduled. Please be respectful of our time.

Late Arrivals

If you arrive late, your session may be shortened, in order to accommodate the therapist’s schedule. It is at the therapist’s discretion to determine if there is enough time remaining to start a treatment. You will be responsible for the full fee of the service scheduled.

Prepayment & Refund Policy

To confirm your appointment, prepayment is required at the time of booking. Please note:

• All prepayments are non-refundable.

• If you need to cancel or reschedule, your prepayment will be applied as a credit to your account for future services.

• Account credits do not expire and can be used toward any service or product at our studio.

• In the rare event that we must cancel your appointment, you will have the option to receive a full refund or retain the amount as credit.

We appreciate your understanding and support as this policy allows us to honor the time and preparation reserved exclusively for your experience.

I do not bill insurance, however, I do accept HSA and FSA cards. Depending on the insurance plan you have, you may qualify for receipt reimbursement, which I would be happy to provide.

We do not accommodate same-day appointments; all bookings are made through our online scheduling system where you can view our availability

Please Note: While our building is ADA accessible and features restrooms on both levels, Wild Moon Massage + Wellness is located upstairs and there is no elevator access. We kindly ask that you keep this in mind when booking your appointment. If you have accessibility needs, please reach out—we’re happy to help accommodate however we can.

Please note that all prepayments and packages are non-refundable. You may share your packages with loved ones or give your session to someone else if you prepaid online and can not make the session. Thank you for understanding and supporting small business!

New clients are required to prepay when booking. Prepayments are non-refundable, but if you need to cancel, the amount will be applied as a credit to your account for future use.